Refund and Cancellation Policy

This Refund and Cancellation Policy explains how Linked Global ("we," "our," or "us") handles cancellations and refunds for payments made on www.linkedglobalhub.com. It applies to our paid webinar registration and to any other paid service you purchase from us. By completing a payment, you confirm that you have read and accepted this Policy.

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1. Scope of This Policy

This Policy covers the ₹49 registration fee for our live Profile Matching Webinar, which also gives you access to your student portal account. It also applies, unless a separate written agreement says otherwise, to any other paid service you buy from us.

This Policy does not cover fees payable to third parties, such as university application fees, tuition deposits, visa and embassy fees, English test fees, or charges levied by banks and payment providers. Those are governed by the refund rules of the organisation that collects them.

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2. Nature of the Registration Fee

The ₹49 fee is a seat-reservation and registration charge. We keep it deliberately small so that it covers the cost of holding your place and keeps live sessions focused on students who genuinely intend to study abroad.

• Your registration is confirmed only once your payment is successfully captured and verified.
• After payment confirmation, your portal setup link is emailed to you. Once you book a webinar in the portal, we email your booking confirmation and joining link, including the session date, start and end time, time zone, booking timestamp and refund cancellation deadline.
• Because portal access is delivered immediately on payment, the fee is treated as a charge for a digital service that begins at once.

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3. Cancellation by You

To cancel and request a refund, use the cancellation and refund option in the Webinars section of your portal, or write to support@linkedglobalhub.com from the email address used at registration. Include your full name, booked webinar and transaction reference. Your cancellation must be received at least 48 hours before the scheduled webinar start time to qualify for a refund of the ₹49 fee.

• Cancellation at least 48 hours before the scheduled start: you may request a full refund of the ₹49 fee. A cancellation received exactly 48 hours before the start meets the cutoff.
• Cancellation with less than 48 hours' notice, or after the session has begun: the webinar registration fee is not refundable.
• Non-attendance or attendance: missing a session without cancelling before the cutoff, or attending any part of it, does not qualify for a refund.
• Dates and times: the cancellation deadline is the scheduled start minus 48 elapsed hours. Your booking confirmation states the time zone and exact deadline. We record booking, payment confirmation and cancellation dates and times, and assess eligibility when your cancellation is received. A later staff review does not make an on-time request late.

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4. Payment Corrections and Cancellations by Us

The 48-hour rule applies to cancellations requested by you. The following payment corrections and failures to deliver a service are handled separately:

• You were charged more than once for the same registration. We refund every duplicate charge.
• Your money was debited but your registration was not confirmed and we are unable to confirm it.
• We cancel a session and are unable to offer you a reasonable alternative date.
• A technical failure on our side prevented you from accessing the session or your portal, and we are unable to resolve it.
• We are satisfied that the payment was unauthorised or fraudulent.

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5. Non-Refundable Situations

Refunds are not available where:

• The session has been attended, in whole or in part.
• You are dissatisfied with the universities suggested, or with the outcome of your admission, scholarship, or visa application. As explained in our Disclaimer, we do not guarantee any such outcome.
• You were unable to attend because of your own internet connection, device, or scheduling conflict, and did not cancel in time.
• You provided inaccurate or incomplete information that affected the usefulness of the session.
• Your cancellation is received after the 48-hour cancellation deadline stated in your booking confirmation.
• You breached our terms, for example by recording, redistributing, or reselling session content or portal material.

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6. How to Request a Refund

Submit your cancellation and refund request in your portal before the 48-hour deadline. If you need help, email support@linkedglobalhub.com before the same deadline with the following details. A phone enquiry alone is not a recorded cancellation request.

• Your full name and the email address and WhatsApp number used at registration.
• The Razorpay order or payment reference shown in your receipt, available in the Webinars section of your portal.
• The date, time and amount of the payment, and your webinar's scheduled date, start time and time zone.
• The reason for your request.

A portal request immediately cancels and releases your seat and records the submission date and time. Staff then review the refund. We acknowledge requests within 2 working days and tell you our decision within 7 working days of receiving the information we need. Eligibility is based on when your cancellation was received, not when we review it.

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7. How Refunds Are Paid

• Approved refunds are made to the original payment method only. We cannot refund to a different card, account, or UPI ID.
• Once approved, we initiate the refund through Razorpay within 3 working days.
• The amount usually reaches your account within 5 to 10 working days of being initiated, depending on your bank or payment provider. This final step is outside our control.
• Refunds are made in Indian Rupees. Any exchange rate difference, international transaction charge, or bank fee applied by your provider is not reimbursed.
• We do not charge any processing fee on a refund.

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8. Rescheduling Instead of Refunding

You may move your seat to an available future session in your portal, subject to availability. Moving a seat is not a cancellation and refund request. Once a refund request has been submitted, you cannot book another seat while that refund is pending or after it has been processed; contact support if you wish to register again. If a request is declined, the cancelled seat is not automatically restored.

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9. Other Paid Services

Where you purchase a larger service from us, such as an application package or an ongoing counselling engagement, the refund terms are set out in the written agreement or invoice for that service. In the absence of specific terms:

• Any part of the service already delivered is not refundable.
• Work already submitted to a university, embassy, or other third party on your behalf cannot be refunded.
• Amounts already paid out to third parties on your instruction, such as application fees, are not refundable by us.
• Any remaining undelivered portion is refunded on a pro-rata basis, after deducting costs we have already incurred.

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10. Chargebacks

If you believe a charge is wrong, please contact us first. We can usually resolve it faster than a bank dispute. Raising a chargeback without contacting us may delay the outcome, and we reserve the right to contest a chargeback where we hold evidence that the service was delivered. Pending any dispute, we may suspend access to your portal account.

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11. Changes to This Policy

We may update this Policy at any time. The version that applies to your payment is the one published on this page at the time of your checkout. Any changes take effect immediately on posting here, with the updated date shown above.

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12. Grievance Redressal and Contact

For any question, cancellation request, or complaint about a payment or refund, contact us at:

If your complaint is not resolved to your satisfaction, you may escalate it by writing to the same address marked "Grievance Escalation". This Policy is governed by the laws of India, and any dispute is subject to the exclusive jurisdiction of the courts in New Delhi, India.